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Privacy Policy

At Maitrise Hotel London Maida Vale, we value your trust and are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

What This Policy Covers

What This Policy Covers This Privacy Policy applies to all personally identifiable information we collect from you when you visit our website, make a booking, or take part in promotions, competitions, or surveys.

Information We Collect

  • Directly from you: When you book a room, register an account, or enter a promotion.
  • Automatically: Technical details such as your IP address, browser type, and the pages you visit.

How We Use Your Information

We use the information we collect to:

  • Process reservations and fulfil your requests.
  • Customise and improve your browsing experience.
  • Analyse how visitors use our site (e.g. which pages are most popular).
  • Measure traffic, click-through rates, and overall site performance.

We may share general, anonymised statistics with partners, but we will never disclose personal information that identifies you without your consent.

Sharing Your Information

We will never sell or rent your personal data. We only share it when necessary

  • With your consent.
  • With trusted partners who help us deliver bookings or services (these partners are not permitted to use your data for anything else).
  • When required by law, such as responding to subpoenas or court orders.
  • If necessary to enforce our Terms of Service or protect our rights.

Cookies

Our website uses cookies to improve speed, navigation, and relevance. Cookies help us:

  • Remember your preferences, so you don’t need to re-enter details each time you visit.
  • Understand how visitors use our site and improve its performance.

Cookies do not identify you personally. You can disable or delete cookies in your browser settings, but some features of the site may not work as smoothly.

Non-refundable bookings

Modifications can only be made for additional nights or rooms. Cancellations and non-arrivals result in the loss of the full payment of your Non-Refundable Offer. The cardholder needs to be present upon arrival, otherwise guests need to be able to provide a letter and ID of the cardholder upon arrival.

Security

We take security seriously. Our site uses SSL encryption to protect your personal data (including credit card details) during transmission. We also use secure servers within the EU, protected by firewalls, and require unique usernames and passwords for account access.

Changes to This Policy

We may update this policy from time to time. Significant changes will be clearly posted on our website.

Contact Us

If you have any questions, concerns, or suggestions about this Privacy Policy, please contact us directly.